Shipping, Returns & Refunds
SHIPPING:
Domestic Shipping within Australia:
Standard Shipping: Free for orders over $80.
Express Shipping: Free for orders over $100.
For any orders under these thresholds shipping and expected timeframes are calculated at Checkout.
Pre-Purchase:
Reserve items not yet available for dispatch. Product descriptions include estimated delivery times. Cancellations are accepted within 24 hours of placing a pre-order, after which pre-orders are non-refundable but can be exchanged for a gift voucher or another item of equivalent value.
Split Shipments:
Orders with multiple items may be shipped separately to reduce waiting times. BBS Health reserves the right to split shipments as deemed necessary.
RETURNS:
BBS Health aims for complete customer satisfaction. If you are not satisfied with your purchase, unopened products can be returned within 30 days of delivery. To initiate a return, please contact us at info@bbshealth.com.au. Please note, customers are responsible for return shipping costs if the return is due to change of mind. However, if you wish to initiate a return for any reason. Please reach out and we will always ensure satisfaction.
Customer Service:
For any queries, reach out to us via email at info@bbshealth.com.au.